OUR SERVICES
Service Management Consultancy
Service Strategy Planning
Service Organizational Transformation
Service Blueprint Development & Process Design
Service Monitor and Performance Management
Service Cultural Programme Planning & Design
Service Management Alignment Workshop / Facilitation Service
Service Manager Coaching
Customer Contact Centre Consultancy
Contact Centre / Service Help Desk Design
Customer Experience & Workflow Design
Operational Design & Support Service
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Procedure Manual,
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Quality Assurance Guidelines, Risk & Control Policy
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Scripting Design & Write-up
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Training Manuals
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Talent Selection
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UAT Management
New Contact Centre/Customer Service Help Desk Induction Facilitation Service
Service Marketing Consultancy & Campaign Management SERVICES
Service Marketing Strategic Planning
Campaign Management
Service Experience and Servicescape Design
Customer Service Training
Strategic Service Management Training
Leadership for Customer Service Excellence
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Coaching Skills for Customer Service Leaders
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Leading Millennial Customer Service Team
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Customer Service Trainer Training
Customer Service in Digital Era
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A New Look of Customers and Service Habitat in the Digital Era
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Customer Engagement Tactics and Skills – Actions & Reactions
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Create Memorable Customer Experience for a Favourable Brand
Complaint Management
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Applied Mediation in Complaint ManagemenTai
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Turning Difficult Customers into Loyal Supporters
Customized Service Training
Service Quality Audit
Service Journey Assessment
Quantitative and Qualitative Service Audit
Benchmarking Studies